Read only
Answering never changes anything in your systems.
IT help in chat
Staff ask how to fix common IT problems and get the steps from your own guides; the rest becomes a ticket.
On request: built from Luminorix services that run today. It is configured for your business and systems, and checked with you, before it is switched on.
EXAMPLE REQUEST
What you ask.
What comes back.
An illustrative request. Your agent works on your own systems and records.
Good for: IT & security
Industries: Any industry
IT help in chatTeams + Telegram
Sample dataHow do I connect to the office printer?
You get answers or a ticket.
Illustrative example with sample data. Nothing here was sent or posted.
WHAT LUMINORIX DOES
Step by step.
- Takes the questionIn chat, email or the app, in plain language.
- Looks it upReads your IT guides, read only.
- Answers with the sourceReplies with answers or a ticket and says where it came from.
SYSTEMS IT CONNECTS
Works with what you use.
- Teams
- Telegram
Connector availability, data scope and permitted actions are confirmed for your systems before deployment.
WHERE YOU STAY IN CONTROL
Clear boundaries.
Sources shown
Each answer says where it came from.
Your permissions
People see only what they are allowed to see.
RELATED USE CASES
Often paired with.
START WITH ONE RECURRING JOB
Which work should an agent
take off your plate first?
Bring one recurring job. We map the systems, the access and the approval points, and show the agent doing it on sample data.