LUMINORIXTerms of Service
These Terms of Service (the "Terms") are an agreement between Luminorix, Inc., a Delaware corporation with its principal office at 9477 Waples Street, Suite 120, San Diego, California 92121 ("Luminorix", "we", "us"), and the company or person that creates a workspace or otherwise uses the Luminorix platform ("Customer", "you"). By creating a workspace, clicking to accept, or using the Service, you agree to these Terms. If you are accepting on behalf of a company, you confirm that you have authority to bind it.
1. The Service
Luminorix provides a software platform that connects to business systems you already use, shows what is happening across them, and deploys AI agents that prepare or perform work inside the permissions you approve (the "Service"). The Service includes the web application at app.luminorix.app, the AI agents, connectors, chat channels, APIs and related support.
2. Accounts and workspaces
You must provide accurate information when you create a workspace and keep it current. You are responsible for everyone you invite into your workspace and for keeping credentials confidential. Tell us at once if you believe an account has been compromised. The Service is for businesses and business use; you must be at least 18 years old and using the Service on behalf of a business.
3. Your systems and your data
3.1 Ownership. Everything you connect to or upload into the Service, and everything the Service reads from your systems, is yours ("Customer Data"). We claim no ownership of it.
3.2 Access you grant. When you connect a system, you grant us permission to access it on your behalf, within the scope you configure. Connections are read-only unless you approve a write action. Credentials you provide are encrypted at rest and used only to operate the Service for you.
3.3 Our use of Customer Data. We use Customer Data only to provide, secure and improve the Service for you, to support you, and as required by law. We do not sell Customer Data and we do not use it to train models offered to other customers.
3.4 Your responsibilities. You are responsible for having the rights and consents needed to connect your systems and to process the data in them through the Service, for the accuracy of the instructions and approvals you give, and for compliance with laws that apply to your business, including laws on employment, consumer protection, telemarketing, privacy and industry regulation.
3.5 Regulated data. Do not submit protected health information under HIPAA, payment card numbers, or similar regulated data unless you have a written agreement with us that covers it (for example a Business Associate Agreement). Where we offer such an agreement, it is available on request for eligible plans.
4. AI agents and human control
4.1 Nature of AI output. The Service uses large language models and other machine-learning systems. Their output can be wrong, incomplete or inappropriate for your situation. You are responsible for reviewing output before you rely on it and for every action you approve.
4.2 Approval gates. Agents are designed to recommend, prepare or perform work within limits you set. Actions that change data in your systems, contact a customer or third party, or move money require your configuration and, where offered, your approval. You are responsible for the limits you configure.
4.3 No professional advice. Nothing produced by the Service is legal, medical, tax, accounting, investment or other professional advice. Licensed decisions in regulated fields, including lending and healthcare, remain with your licensed people.
4.4 Third-party terms. Some agent capabilities rely on third-party systems you connect (for example a CRM, a storefront or a phone number). Your use of those systems remains subject to their terms.
5. Acceptable use
You will not use the Service to: violate any law or third-party right; send spam, unlawful marketing or deceptive messages; process data you have no right to process; attempt to access other customers' workspaces or data; probe, disrupt or overload the Service; reverse engineer the Service except where the law permits; or use the Service to build a competing product. We may suspend a workspace that violates this section, with notice where practical.
6. Fees and the introductory period
6.1 Introductory period. New workspaces receive a free 14-day introductory period as described on the pricing page. No card is required to start.
6.2 Paid plans. After the introductory period, continued use of paid features requires a paid plan at the prices shown on the pricing page or in an order form. Plans are billed monthly in advance, renew automatically each month, and can be cancelled at any time from Settings; cancellation takes effect at the end of the current billing month. Fees are non-refundable except where the law requires otherwise.
6.3 Usage limits. Plans include usage limits such as the number of agents, messages and daily AI spend. We may suspend or throttle use that exceeds a plan's limits and will tell you how to raise them.
6.4 Taxes. Fees exclude taxes. You are responsible for sales, use, VAT and similar taxes, except taxes on our income.
6.5 Changes. We may change prices with at least 30 days' notice by email or in the Service. Changes apply from your next billing month.
7. Intellectual property
The Service, including its software, models, agents, templates, documentation and branding, is owned by Luminorix and its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription. Output the Service generates for you from your Customer Data is yours to use. Feedback you give us may be used without restriction or obligation.
8. Confidentiality
Each party will protect the other's confidential information with at least reasonable care and use it only for this agreement. Confidential information does not include information that is public, already known, independently developed or lawfully received from a third party. A party may disclose confidential information when required by law, with notice where permitted.
9. Security and privacy
We maintain administrative, technical and physical safeguards designed to protect Customer Data, described on the Security & Trust page. Our Privacy Policy explains how we handle personal information. Where you are a business customer and data-protection law applies, the Data Processing Addendum forms part of these Terms.
10. Term, suspension and termination
These Terms apply while you have a workspace. You may close your workspace at any time. We may suspend or terminate for material breach that is not cured within 15 days of notice, for non-payment, or where required by law. On termination we will delete Customer Data within 30 days, except copies in routine backups, which expire within 90 days, and records we must keep by law. On request within that 30 days we will export your data in a common format.
11. Warranties and disclaimers
We warrant that the Service will perform materially as described in our documentation. Except for that, the Service is provided "as is". We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that AI output will be accurate, that the Service will be uninterrupted or error-free, or that it will achieve any particular business result.
12. Limitation of liability
To the extent permitted by law: neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data; and each party's total liability under these Terms is limited to the fees you paid us in the 12 months before the claim. These limits do not apply to a party's breach of confidentiality, misuse of the other party's intellectual property, or liability that cannot be limited by law.
13. Indemnity
You will defend and indemnify Luminorix against third-party claims arising from Customer Data, your instructions and approvals, or your breach of Sections 3, 4 or 5. We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes a United States patent, copyright or trademark, and we may modify or replace the Service or terminate and refund prepaid fees to resolve such a claim.
14. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. The state and federal courts in San Diego County, California have exclusive jurisdiction, and each party consents to it. Either party may seek injunctive relief in any court to protect its intellectual property or confidential information.
15. General
Notices to us go to [email protected] or the address above; notices to you go to your workspace admin email. We may update these Terms; material changes take effect 30 days after we post or email them, and continued use after that is acceptance. Neither party may assign this agreement without consent, except to a successor in a merger or sale of substantially all assets. If a provision is unenforceable, the rest remains in effect. These Terms, the Privacy Policy, the Data Processing Addendum and any order form are the entire agreement between us about the Service.