Approval first
No change is made before a person approves it.
HomeUse casesOrder changes, returns and cancellations
Order changes, returns and cancellations
Requests to change, return or cancel an order are checked against the order and your policy, and prepared for a one-click approval.
On request: built from Luminorix services that run today. It is configured for your business and systems, and checked with you, before it is switched on.
EXAMPLE REQUEST
What you ask.
What comes back.
An illustrative request. Your agent works on your own systems and records.
Good for: Support & shared inboxes, Operations & purchasing
Industries: Distribution & e-commerce, Retail & consumer brands
Order changes, returns and cancellationsOdoo + Help Scout
Sample dataThis customer wants to return two boxes.
You get the prepared return or change, waiting for approval.
Illustrative example with sample data. Nothing here was sent or posted.
WHAT LUMINORIX DOES
Step by step.
- Prepares the workReads the order, the shipment and your return policy.
- Asks firstShows the prepared return or change, waiting for approval on an approval card.
- Does it and records itOnly after approval does it make the change in your system, and it logs what changed.
SYSTEMS IT CONNECTS
Works with what you use.
- Odoo
- Help Scout
Connector availability, data scope and permitted actions are confirmed for your systems before deployment.
WHERE YOU STAY IN CONTROL
Clear boundaries.
Agreed scope
It acts only where and how it was allowed to.
Reversible and logged
Every change is recorded and can be undone.
RELATED USE CASES
Often paired with.
START WITH ONE RECURRING JOB
Which work should an agent
take off your plate first?
Bring one recurring job. We map the systems, the access and the approval points, and show the agent doing it on sample data.