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On requestSupport & shared inboxes

Customer support reply drafts

For each new customer ticket, a reply drafted from your help articles and the customer’s history, waiting for the agent to send.

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On request: built from Luminorix services that run today. It is configured for your business and systems, and checked with you, before it is switched on.

EXAMPLE REQUEST

What you ask.
What comes back.

An illustrative request. Your agent works on your own systems and records.

Good for: Support & shared inboxes
Industries: Any industry

Customer support reply draftsHelp Scout + Knowledge files
Sample data

Draft replies for this morning’s tickets.

You get a reply per ticket with the source articles.
Illustrative example with sample data. Nothing here was sent or posted.

WHAT LUMINORIX DOES

Step by step.

  1. Reads the contextReads the ticket, the customer’s history and your help articles, with the access you granted and no more.
  2. Prepares the draftDrafts a reply per ticket with the source articles.
  3. Waits for your decisionThe draft goes to an approval card. Nothing is sent or changed until a person approves it.

SYSTEMS IT CONNECTS

Works with what you use.

  • Help Scout
  • Knowledge files

Connector availability, data scope and permitted actions are confirmed for your systems before deployment.

WHERE YOU STAY IN CONTROL

Clear boundaries.

Drafts only until you approve

Nothing goes to a customer, vendor or the public on its own.

Least access

It reads only the sources this job needs.

On the record

Each draft keeps its sources and who approved it.

RELATED USE CASES

START WITH ONE RECURRING JOB

Which work should an agent
take off your plate first?

Bring one recurring job. We map the systems, the access and the approval points, and show the agent doing it on sample data.

Book a demo See all use cases